Last Updated: September 2026

At Godil Galaxy, we strive to provide our customers with quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, we are here to help.

Please read the following policy carefully before placing an order.

1. Eligibility for Returns

A product may be eligible for a return or replacement if:

• You received a damaged or defective product.
• You received the wrong product.
• The product received is missing parts or accessories that were included with the order.
• The product received is significantly different from the product description or order placed.

To request a return or replacement, please contact us within 48 hours of delivery.

2. Unboxing Video

For damaged, defective, or incorrect products, we strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

• The sealed package before opening.
• The shipping label/order details.
• The product and its condition after opening.
• Any damage, missing items, or defects.

An unboxing video may be requested to help us verify damage or discrepancies and process your claim.

3. Products That Cannot Be Returned

For hygiene, safety, quality, and product-specific reasons, certain products may not be eligible for return once delivered/opened, including:

• Cosmetics and personal-care products that have been opened or used.
• Chocolates and other consumable products, except where the product arrives damaged, spoiled, expired, or incorrect.
• Products that have been used, altered, damaged, or tampered with after delivery.
• Products without their original packaging, accessories, tags, or components, where these are required for verification.
• Products damaged due to misuse, improper handling, or normal wear and tear.

4. Electronics

Electronics must be checked upon delivery.

If an electronic product is found to be defective, please contact us within 48 hours of delivery.

Depending on the product and manufacturer warranty, we may offer a replacement, repair, or other appropriate resolution.

Products damaged due to misuse, physical damage, liquid damage, unauthorized modifications, or improper installation may not qualify for a return or replacement.

5. Toys

If a toy arrives damaged, defective, or different from the product ordered, please contact us within 48 hours of delivery with photographs/videos of the product and packaging.

The product may be eligible for a replacement or refund after verification.

6. Chocolates & Consumable Products

Because chocolates and other consumable products are sensitive to storage and hygiene conditions, they generally cannot be returned after delivery.

However, if you receive a product that is:

• Damaged during transit
• Incorrect
• Expired
• Spoiled or otherwise unsuitable upon delivery

please contact us within 48 hours with photographs/videos and order details.

7. How to Request a Return or Refund

Please contact us through our website or email with:

• Order number
• Customer name
• Contact number
• Reason for the return/refund
• Clear photographs of the product
• Unboxing video, where applicable

Our team will review your request and provide instructions if the return is approved.

Please do not send products back without receiving return instructions from Godil Galaxy.

8. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the refund will be processed to the original payment method, where applicable.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or other financial institution.

9. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, Godil Galaxy may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, shipping charges may be non-refundable.

10. Order Cancellation

Cancellation requests should be made before the order is shipped.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to the applicable return policy.

11. Wholesale Orders

Wholesale and bulk orders may be subject to different return, replacement, cancellation, and refund terms depending on the quantity, product category, order value, and agreed terms between Godil Galaxy and the buyer.

For wholesale orders, customers are requested to inspect the shipment promptly after delivery and report any discrepancy, damage, or shortage within 48 hours.

12. Fraudulent or Misuse of Return Policy

Godil Galaxy reserves the right to refuse a return, replacement, or refund where there is reasonable evidence of misuse, fraudulent claims, product tampering, or repeated abuse of the return policy.

13. Contact Us

For return, replacement, or refund enquiries, please contact us:

Godil Galaxy
📧 sales@godilgalaxy.com
📞 +91 98932-420-348
📍 Thane, Maharashtra, India