Last Updated: September 2026

Welcome to Godil Galaxy. These Terms & Conditions govern your access to and use of the Godil Galaxy website and your purchase of products through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

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1. About Godil Galaxy

Godil Galaxy is a retail and wholesale business based in Maharashtra, India, dealing in a variety of products including:

* Toys
* Electronics
* Cosmetics and personal-care products
* Chocolates and confectionery
* Other products that may be introduced on our website from time to time.

We serve both individual retail customers and wholesale/business customers.

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2. Acceptance of Terms

By using this website, you confirm that:

* You are legally capable of entering into a contract under applicable Indian law.
* The information you provide to us is accurate and complete.
* You will use the website only for lawful purposes.
* You will comply with these Terms & Conditions and applicable laws.

These Terms should be read together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and Cancellation Policy, where applicable.

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3. Products and Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

* Product name
* Description
* Images
* Specifications
* Price
* Manufacturer information
* Country of origin
* Applicable warranty or guarantee
* Best-before/use-before information, where applicable.

Minor differences may occur between website images and the actual product because of packaging changes, manufacturer updates, screen settings, colour variations, or other factors.

We do not intentionally misrepresent the quality, characteristics, or features of products.

For packaged goods, applicable mandatory declarations and product information will be provided as required by law. The Legal Metrology framework requires various declarations for pre-packaged commodities, and e-commerce platforms must display applicable information to consumers.

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4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

* Limit quantities available for purchase.
* Temporarily remove products.
* Discontinue products.
* Correct inaccurate product information.
* Cancel an order where a product is unavailable.

If we cancel an order after receiving payment because the product is unavailable, the applicable amount will be refunded according to our refund process.

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5. Prices

All prices displayed on the website are subject to change.

Where applicable, taxes and delivery charges will be displayed during the purchasing process.

We make reasonable efforts to ensure that prices are accurate. However, if a genuine technical or pricing error occurs, we reserve the right to correct it and, where necessary, cancel the affected order and provide an appropriate refund.

Discounts and Offers

Any discount, coupon, promotional offer, or sale is subject to the conditions specified with that offer.

We will not knowingly use misleading pricing or promotional practices.

From 1 January 2027, the amended e-commerce rules will require price reductions to be shown with the prior price, with the prior price being based on the lowest price during the preceding 30 days.

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6. Placing an Order

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

Godil Galaxy may cancel an order where reasonably necessary, including in circumstances such as:

* Product unavailability.
* Incorrect price or product information.
* Suspected fraudulent activity.
* Payment problems.
* Incorrect or incomplete delivery information.
* Delivery restrictions.
* Technical errors.
* Circumstances outside our reasonable control.

If payment has already been received for an order that we cancel, the applicable refund will be processed.

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7. Payment

Payments may be made using the payment methods displayed on our website.

Payments may be processed through third-party payment gateways.

Godil Galaxy does not ask customers to provide passwords, OTPs, CVVs, PINs, or other confidential banking credentials through telephone calls, WhatsApp messages, or unofficial channels.

Customers should never share an OTP or banking password with anyone claiming to represent Godil Galaxy.

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8. Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe displayed on the website.

Delivery times may vary because of:

* Customer location
* Courier delays
* Weather
* Public holidays
* Transportation problems
* Natural events
* Operational issues
* Other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

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9. Inspection on Delivery

Customers should inspect their package as soon as reasonably possible after delivery.

If an order arrives:

* Damaged
* Defective
* Incorrect
* With missing items
* With significant packaging damage

please contact us within the period specified in our Return & Refund Policy.

For damaged shipments, an unboxing video and photographs may help us investigate the matter and process the claim.

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10. Returns, Refunds & Exchanges

Returns, refunds, replacements and exchanges are governed by our Return & Refund Policy.

The applicable policy may differ depending on the nature of the product.

For example, certain restrictions may apply to:

* Opened cosmetics
* Used personal-care products
* Chocolates and other consumables
* Products damaged through misuse
* Products altered or tampered with after delivery.

Nothing in our return policy is intended to remove or restrict any consumer right that cannot legally be excluded.

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11. Electronics

Electronic products should be inspected promptly after delivery.

Where an electronic product carries a manufacturer’s or seller’s warranty, warranty claims may be subject to the applicable manufacturer’s warranty terms.

Warranty or replacement claims may not cover damage resulting from:

* Misuse
* Accidental damage
* Liquid damage
* Physical damage
* Unauthorized repairs
* Unauthorized modifications
* Incorrect installation
* Normal wear and tear.

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12. Cosmetics

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by applicable law or our Return & Refund Policy.

Customers should check the product upon delivery.

Where applicable, customers should follow the manufacturer’s usage and safety instructions.

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13. Chocolates & Consumables

Chocolates and other consumable products may have specific return restrictions.

Where applicable, product information such as best-before/use-before information will be provided in accordance with applicable food and packaging requirements.

If a consumable product arrives damaged, expired, spoiled, or incorrect, please contact us promptly with photographs and order information.

For food products, applicable requirements under food-safety laws and regulations will apply.

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14. Wholesale & Bulk Orders

Godil Galaxy also supplies products to wholesalers, retailers, resellers, and other businesses.

Wholesale orders may have different:

* Minimum order quantities
* Prices
* Payment terms
* Delivery arrangements
* Shipping charges
* Cancellation conditions
* Return/replacement conditions.

Where specific terms have been agreed in writing for a wholesale order, those agreed terms will apply to that order, subject to applicable law.

Wholesale buyers should inspect shipments promptly after delivery and notify us of shortages, damage, or discrepancies within the agreed timeframe.

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15. Imported Products

Where applicable, imported products sold through our website will contain the required information regarding the importer and country of origin.

From 1 January 2027, the amended Consumer Protection (E-Commerce) Rules require e-commerce entities offering imported goods to provide importer details and the full country of origin.

The Legal Metrology rules also introduced a requirement effective 1 July 2026 for e-commerce entities selling imported products to provide a searchable and sortable country-of-origin filter for such listings.

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16. Customer Accounts

If we provide account-registration functionality, you are responsible for maintaining the confidentiality of your login credentials.

You must notify us if you believe your account has been accessed without authorization.

We may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unlawful activity, or violation of these Terms.

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17. Intellectual Property

All original content on the Godil Galaxy website, including:

* Godil Galaxy name
* Logo
* Branding
* Text
* Graphics
* Website design
* Original photographs
* Other original materials

belongs to Godil Galaxy or its respective licensors, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our original content without prior written permission.

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18. Third-Party Services

Our website may use third-party services such as:

* Payment gateways
* Courier and delivery providers
* Analytics services
* Hosting providers
* Other technology or service providers.

Your use of third-party services may also be subject to their own terms and privacy policies.

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19. Privacy & Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable Indian data-protection law.

India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish the framework governing processing of digital personal data. The 2025 Rules were notified in November 2025, with provisions coming into force according to their specified commencement schedule.

We will not require customers to provide unnecessary sensitive banking credentials for ordinary purchases.

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20. Reviews & Customer Content

If customers submit reviews, comments, photographs, or other content to us, they must ensure that the content:

* Is truthful and based on their genuine experience.
* Does not contain unlawful or defamatory material.
* Does not infringe another person’s intellectual-property or privacy rights.
* Does not contain malicious code or harmful material.

We may remove content that violates applicable law or these Terms.

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21. Prohibited Activities

You must not use our website to:

* Commit fraud.
* Attempt unauthorized access.
* Distribute malware.
* Interfere with website security.
* Scrape or copy website content without permission.
* Use stolen payment information.
* Submit false claims.
* Abuse promotional offers.
* Engage in unlawful activity.

We may take appropriate action where misuse is identified.

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22. Website Availability

We make reasonable efforts to keep our website operational.

However, we do not guarantee that the website will always be:

* Available
* Uninterrupted
* Error-free
* Completely secure
* Free from technical problems.

We may temporarily suspend the website for maintenance, upgrades, security reasons, or other operational requirements.

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23. Limitation of Liability

To the maximum extent permitted by applicable law, Godil Galaxy will not be liable for losses arising from circumstances beyond our reasonable control.

This may include events such as:

* Natural disasters
* Courier disruptions
* Internet or telecommunications failures
* Government restrictions
* Cyber incidents
* Strikes
* Public emergencies
* Other unforeseen events.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by Indian law.

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24. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict, or waive any statutory right available to a consumer under applicable Indian law.

The Consumer Protection Act, 2019 provides consumer protection mechanisms including remedies for unfair trade practices, product liability, and e-commerce-related matters.

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25. Grievance Redressal

For customer complaints or concerns, please contact us using the contact details below.

Godil Galaxy
Email: sales@godilgalaxy.com
Phone: +91 98932-420-348
Location: Thane, Maharashtra, India

We will make reasonable efforts to address customer complaints promptly.

Under the current Consumer Protection (E-Commerce) Rules, an e-commerce grievance officer must acknowledge a consumer complaint within 48 hours and redress it within one month.

The amended 2026 rules additionally require the grievance officer to provide the complainant with a copy of the complaint as recorded and require e-commerce entities to participate in the National Consumer Helpline convergence process, effective from 1 January 2027.

Important: Before publishing, you should add the actual name and contact details of your designated Grievance Officer rather than simply listing the general sales email if you are operating as an e-commerce entity.

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26. Maharashtra & Applicable Law

Godil Galaxy operates from Maharashtra, India.

These Terms & Conditions shall be governed by the laws of India, together with applicable laws and regulations of Maharashtra.

The Maharashtra Shops and Establishments legislation applies to establishments carrying on business, trade and related activities in Maharashtra, with its applicability depending in part on the number of workers and other statutory requirements.

Nothing in this clause is intended to deprive a consumer of a statutory right to approach a competent consumer forum/commission or other authority having jurisdiction under applicable law.

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27. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect:

* Changes in our business
* New products or services
* Changes in applicable laws
* Changes in website functionality
* Regulatory requirements.

The updated version will be published on this website with a revised Last Updated date.

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28. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, returns, or complaints, please contact:

GODIL GALAXY
📍 Thane, Maharashtra, India
📧 sales@godilgalaxy.com
📞 +91 98932-420-348

Godil Galaxy — Your One-Stop Retail & Wholesale Destination.